Tracking issues
Our team is using the browser version for these shows and when one person is tracking, it is not updating for the rest of the team without refreshing. Is there a setting that we are not turning on to make that work properly?
-
Hi Stuart, sorry to hear that.
What types of devices does your team use to follow the show? (Mobile, desktop, laptop?)
If it's easier for you, you can message me in the app using the blue bubble (bottom right) :D
-
We are all using laptops with Chrome as the browser.
-
Stuart Burrows Do you mind if I jump into your event and do some testing?
-
-
Not a problem
-
Stuart Burrows I assume your crew have showcaller tracking turned on in the bottom left of the screen and have selected the correct show caller?
Does anything happen on their screen when the show caller tracks the next item?
-
-
Yes, we had the showcaller turned on in our screens. When the showcaller clicked "track" it was following along, timestamps, Run time etc. If I refreshed my screen, it would catch up to where the show caller was.
-
Stuart Burrows So you can see the show caller tracking through the items but it isn't automatically moving your screen to the correct location?
-
Matthew Peterson The showcallers screen is working properly, it's not tracking on anyone elses' screen with out refreshing the screen
-
Stuart Burrows very strange. When I tested it in one of my shows, everything seemed to work.
Would you mind tracking through a few items as a show caller to see if I encounter the same thing when trying to follow you?
-
Matthew Peterson sure. I'm in there now. I've turned on tracking.
-
Stuart Burrows Hmm, everything looks good on my end.
-
Stuart Burrows It's the Hematology Broadcast
-
Matthew Peterson are you seeing me track?
-
Stuart Burrows Yep, I saw you tracking through it and attached the screen recording.
-
Matthew Peterson could it be an issue with our firewall or vpn?
-
Matthew Peterson are you able to become a show caller and I will see if I can see your track?
-
Stuart Burrows I suppose that it's possible. Sure, I'll do that now.
-
Stuart Burrows Tracking through now. Are you able to send a screen recording of what you see? (assuming it doesn't work correctly)
-
Matthew Peterson I don't see you as an option of a show caller to track
-
Stuart Burrows You might need to refresh. Do you mind jumping on a zoom call? probably easier to trouble shoot in realtime haha
-
Matthew Peterson OK, I've refreshed and am tracking you as show caller now
-
Matthew Peterson not a problem
-
Stuart Burrows let me know on here if/when you confirm that it is a firewall issue. Thanks :)
-
Welcome to Backstage 
Don't forget to update your profile with any info you'd like to share.