
Tracking issues
-
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- 23 replies
- 41
- Matthew PetersonShoflo Success Team Member1 yr ago
- Studio
- Answered
Our team is using the browser version for these shows and when one person is tracking, it is not updating for the rest of the team without refreshing. Is there a setting that we are not turning on to make that work properly?
- Oldest first
- Newest first
- Active threads
- Popular
-
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Studio
- Reported - view
Hi Stuart, sorry to hear that.
What types of devices does your team use to follow the show? (Mobile, desktop, laptop?)
If it's easier for you, you can message me in the app using the blue bubble (bottom right) :D
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Studio
- Reported - view
We are all using laptops with Chrome as the browser.
Like-
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows Do you mind if I jump into your event and do some testing?
Like
-
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Studio
- Reported - view
Not a problem
Like-
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows I assume your crew have showcaller tracking turned on in the bottom left of the screen and have selected the correct show caller?
Does anything happen on their screen when the show caller tracks the next item?
Like
-
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Studio
- Reported - view
Yes, we had the showcaller turned on in our screens. When the showcaller clicked "track" it was following along, timestamps, Run time etc. If I refreshed my screen, it would catch up to where the show caller was.
Like-
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows So you can see the show caller tracking through the items but it isn't automatically moving your screen to the correct location?
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson The showcallers screen is working properly, it's not tracking on anyone elses' screen with out refreshing the screen
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows very strange. When I tested it in one of my shows, everything seemed to work.
Would you mind tracking through a few items as a show caller to see if I encounter the same thing when trying to follow you?
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson sure. I'm in there now. I've turned on tracking.
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows Hmm, everything looks good on my end.
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Stuart Burrows It's the Hematology Broadcast
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson are you seeing me track?
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows Yep, I saw you tracking through it and attached the screen recording.
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson could it be an issue with our firewall or vpn?
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson are you able to become a show caller and I will see if I can see your track?
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows I suppose that it's possible. Sure, I'll do that now.
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows Tracking through now. Are you able to send a screen recording of what you see? (assuming it doesn't work correctly)
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson I don't see you as an option of a show caller to track
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows You might need to refresh. Do you mind jumping on a zoom call? probably easier to trouble shoot in realtime haha
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson OK, I've refreshed and am tracking you as show caller now
Like -
- Stuart Burrows
- Stuart_Burrows
- 1 yr ago
- Reported - view
Matthew Peterson not a problem
Like -
- Matthew PetersonShoflo Success Team Member
- Matthew_Peterson
- 1 yr ago
- Reported - view
Stuart Burrows let me know on here if/when you confirm that it is a firewall issue. Thanks :)
Like